2010 Hospital of the Year
For more information, please contact us at 903.577.6000.

Patient's Rights & Responsibilities

As our patient you can expect the following from Titus Regional Medical Center:

  • Considerate and respectful care.
  • Treatment with personal dignity.
  • Care and accommodations regardless of race, religion, national origin, sex, age, or handicap.
  • Complete information from your physician concerning diagnosis, treatment, and prognosis, explained in terms that you can understand.
  • Complete information necessary and / or informed consent prior to the start of any procedure and / or treatment.
  • Complete information and informed consent approval regarding experimental procedures and / or research projects.
  • To make decisions about the plan of care prior to and during the course of treatment, to refuse a recommended treatment or plan of care to the extent permitted by law and hospital policy, and to be informed of the medical consequences of this action.  In case of such refusal, you are entitled to other appropriate care and services that the hospital provides or to a transfer to another hospital.  Except in emergencies, information for decision making should include, but not necessarily be limited to, the specific procedures and / or treatments, the risks involved, the possible length of recuperation, and the medically reasonable alternatives and their accompanying risks and benefits.
  • To know the identity of the physicians, nurses, and others involved in your care, as well as when those involved are students or other trainees.
  • Respect for your privacy regarding examinations, treatments, medical discussions, and consultations.
  • The right to formulate Advance Directive’s, appoint a surrogate to make health care decisions on your behalf, and to have hospital staff and health care practitioners comply with these directives to the extent permitted by law.  You or your designated representative, have the right to participate in the consideration of ethical issues that arise in your care.
  • To be allowed to ask questions, or complain, and receive answers.
  • Reasonable safety insofar as hospital practices and environment are concerned.
  • To receive a quick response to reports of pain.
  • To be free from all forms of abuse or harassment.
  • To be free from restraints, of any form that are not medically necessary.  Restraints will not be used as a means of coercion, discipline, convenience, or retaliation by the staff.
  • To access protective services.
  • To receive reasonable continuity of care when appropriate and to be informed by physicians and other care givers of available and realistic patient care options when hospital care is no longer appropriate.
  • That, within its capacity, Titus Regional Medical Center will make reasonable responses to your requests for services or treatments including evaluation, service, and / or referral as indicated by the urgency of the case.  When medically permissible, you may be transferred to another facility only after you have received complete information and explanation concerning the need for, risks and benefits of, and alternatives to such transfer.  Further, the facility to which you are to be transferred will have first accepted you for transfer.
  • To receive at the time of admission, information about the hospital's patient rights policies, mechanism for initiation, review and when possible, resolution of your complaints concerning the quality of care.
  • To be advised of your rights, under state law and hospital policy, to make informed medical choices, to be asked if you have an Advance Directive and have that information included in your medical record, and to be notified, in a timely manner, if there are limits to the hospital's ability to implement a fully legal Advance Directive.
  • To have all communications and records pertaining to your care treated as confidential by the hospital, except in such cases as suspected abuse and public health hazards when reporting is permitted by law.  To have the hospital emphasize the confidentiality of this information when it releases it to any other parties entitled to review information in your records.
  • To have your legally authorized responsible person exercise your rights to the extent permitted by law if you have been adjudicated incompetent by law, if you are found by your physician to be medically incapable of understanding the proposed treatment or procedure, or if you are a minor.
  • To be able to be ask about, and be informed of, the existence of business relationships among the hospital, educational institutions, and other health care providers or payers that may influence your treatment or care.
  • To obtain access to information contained in our medical record, within the limits of the law, within a reasonable period of time, and have such information explained.
  • To examine and receive an explanation of your bill regardless of the source of payment and have timely notice prior to termination of your eligibility for reimbursement by any third party payor for the cost of your care.

We ask you to accept these patient responsibilities so that we may serve you to the best of our abilities:

  • Cooperate with hospital rules and regulations.
  • Provide accurate health and financial information.
  • Provide us with a copy of your Advance Directive, if you have one.
  • Follow your plan for treatment and care.
  • Inform any hospital employee if you have concerns or needs that need to be addressed.
  • Ask for pain relief when pain first begins and notify the nurse or physician if it is not relieved.
  • Keep appointment times and notify us if you are unable to do so.
  • Be considerate of the rights and property of patients, hospital employees, equipment and facilities.
  • Please notify your direct caregiver, the charge nurse, or unit manager for any issues or concerns regarding your care or safety.  If you have concerns about patient care and safety that the hospital has not addressed or resolved to your satisfaction, you are encouraged to contact the hospital's management.  Administration may be reached Monday through Friday between 8:00 am and 5:00 pm by dialing the hospital operator at “0” and asking for Administration.  After hours, the House Supervisor may page the Administrator on call.  A written concern may be mailed to Titus Regional Medical Center, Attention:  Chief Executive Officer, 2001 North Jefferson, Mt. Pleasant, TX 75455.
  • You may contact the Joint Commission's Office of Quality Monitoring to report any concerns or register complaints by either calling 1-800-994-6610 or by e-mailing complaint@jcaho.org.
  • You may contact the Texas State Department of Health Services to report any concerns or register complaints by calling 1-888-973-0022 or by mail at 1100 West 49th Street, Austin, TX  78756.